Tuesday, October 30, 2012

War Room in Action! Got Roofing Emergencies?

First and foremost, we hope everyone is safe from harm and the devastating effects of Hurricane Sandy.  RoofConnect has enacted our war room "command center" at our headquarters and is currently deploying our crews to locations effected by storm damage! 

war room;  English, Noun

1. A command center; a single location which serves as the point of coordination for military activities.
2. By extension, a single location from which any activity is directed.
3. A room where strategic decisions are made.

As always, the RoofConnect Team is only a phone call away. We are working to solve your roofing emergencies quickly. And we understand how important it is to identify damage from a storm quickly to ensure payment from your insurance providers. 
Our work and materials exceed the standards of insurance coverage claims. 
  • RoofConnect will provide pictures and estimates of any damage to your roof to properly and quickly report to your insurance company. 
  • RoofConnect will make temporary repairs on all leaks and do everything possible to keep the inside of your building dry. 
  • Call us today to schedule an evaluation of your roofs or to get your building in the dry!

Tips for After a Hurricane from FEMA 

  ·      Continue listening to a NOAA Weather Radio or the local news for the latest updates.
  ·      Stay alert for extended rainfall and subsequent flooding even after the hurricane or tropical storm has ended.
  ·      If you have become separated from your family, use your family communications plan or contact FEMA or the   American Red Cross.
  ·      FEMA has established the National Emergency Family Registry and Locator System (NEFRLS), which has been developed to help reunite families who are separated during a disaster. The NEFRLS system will enable displaced individuals the ability to enter personal information into a website database so that they can be located by others during a disaster.
  ·      The American Red Cross also maintains a database to help you find family. Contact the local American Red Cross chapter where you are staying for information. Do not contact the chapter in the disaster area.
  ·      If you evacuated, return home only when officials say it is safe.
  ·      If you cannot return home and have immediate housing needs. Text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter in your area (example: shelter 12345).
  ·      For those who have longer-term housing needs, FEMA offers several types of assistance, including services and grants to help people repair their homes and find replacement housing. Apply for assistance or search for information about housing rental resources
  ·      Drive only if necessary and avoid flooded roads and washed¬ out bridges. Stay off the streets. If you must go out watch for fallen objects; downed electrical wires; and weakened walls, bridges, roads, and sidewalks.
  ·      Keep away from loose or dangling power lines and report them immediately to the power company.
  ·      Walk carefully around the outside your home and check for loose power lines, gas leaks and structural damage before entering.
  ·      Stay out of any building if you smell gas, floodwaters remain around the building or your home was damaged by fire and the authorities have not declared it safe.
  ·      Inspect your home for damage. Take pictures of damage, both of the building and its contents, for insurance purposes. If you have any doubts about safety, have your residence inspected by a qualified building inspector or structural engineer before entering.
  ·      Use battery-powered flashlights in the dark. Do NOT use candles. Note: The flashlight should be turned on outside before entering - the battery may produce a spark that could ignite leaking gas, if present.
  ·      Watch your pets closely and keep them under your direct control. Watch out for wild animals, especially poisonous snakes. Use a stick to poke through debris.
  ·      Avoid drinking or preparing food with tap water until you are sure it’s not contaminated.
  ·      Check refrigerated food for spoilage. If in doubt, throw it out.
  ·      Wear protective clothing and be cautious when cleaning up to avoid injury.
  ·      Use the telephone only for emergency calls.
  ·      NEVER use a generator inside homes, garages, crawlspaces, sheds, or similar areas, even when using fans or opening doors and windows for ventilation. Deadly levels of carbon monoxide can quickly build up in these areas and can linger for hours, even after the generator has shut off.

RoofConnect is here to help with any of your roofing issues:
  1. Safety is always first and foremost. 
  2. A proper plan is executed with you to meet specific needs at each site.  
  3. All Federal and local guidelines must be followed to protect all personnel before entering the disaster zone and while on site. 
  4. Proper documentation is always provided at project close out.
  5. We work with you to solve your emergency quickly; our work and materials meet the standards of insurance coverage claims.
  6. Minimal interruptions once we begin our restoration process.

RoofConnect can service your commercial buildings anywhere in America!  RoofConnect – At your Service!

Call us 24/7/365 at 877-942-5613.

RoofConnect – At your Service!

RoofConnect, Liz Cleveland

Tuesday, October 9, 2012

Insight into a RoofConnect Service Manager

An interview with Jim Ash, RoofConnect Member and Service Manager with Columbia Roofing

This is Jim and a little girl he met on a mission trip to Haiti.  
She was ever so grateful while they were rebuilding her tent structure.

"I found out at the end of the day through our interpreter that her name was Bella Allisia!" Jim explained.  

Bella is also the name of his granddaughter!

For the full details on Jim's trip visit: Columbia Roofing & Sheet Metal's Facebook Page

Q: What is scarier to you, climbing up the ladder or coming down?
A: Coming down the ladder!

Q: What is the silliest repair you have seen on a roof?
A: School janitor patched a roof with a Kenworth mud flap. Yes, a Kenworth Mud Flap!

Q: Customer service comes in many styles. Are you a Pit-bull or Labrador?
A: A mix of both. Sometimes you have to be a pit bull to take care of your customer.

Q: The service industry requires some customer heroics. Who is your favorite superhero?

Q: What is your favorite thing about roofing service?
A: Solving difficult roof problems and exceeding a customers expectations.

Q: Which Do you prefer: a service call late at night or on the weekend?
A: Weekend. Don’t like my guys being on a roof when its dark.

Q: Customer Service takes great team work. Who is your favorite team?
A: George Fox Cougars - no superstars and they work together.

Q: What is the most creative solution you have ever seen on a roof?
A: Flute filler and TPO to repair penetrations on a metal roof.

Q: What is your favorite roofing activity?
A: Installing Standing Seam or PVC.

Q: Who is you favorite TV Character?
A: Gibbs – NCIS (Mark Harmon)

Q: In roofing service, you give the customers what they need.  What is your favorite charity?
A: 4sq missions.

Q: Favorite Rooftop food?
A: Burritos

Q: What celebrity would you like to be on your roofing crew?
A: Gibbs

Q: What is something that you always say in your service department?
A: Take the time to be thorough and get the leak the first time. Don’t assume it’s the obvious.

Q: What is your favorite rooftop movie scene between: Shawshank Redemption, Die Hard, Spiderman, Batman, The Matrix, The Hangover, Sleepless in Seattle, The Crow, or The Departed.

RoofConnect is very proud of our service managers and their crews!  Finding and stopping leaks is what we do best!  RoofConnect can service your commercial buildings anywhere in America!  Call us at 877-942-5613.  RoofConnect – At your Service!

Call us 24/7/365 at 877-942-5613.

RoofConnect – At your Service!

RoofConnect, Liz Cleveland