Wednesday, September 26, 2012

Marriage Proposal by Rooftop ‽

Create Fall Proposals for Roofing in order to set the date for budgets in the spring!

This picture of a roofing marriage proposal was captured on Google Maps.  Now, only a roofer would find this proposal completely un-romantic because the love smitten guy just created a headache for the roofer and building owner.  However, it does bring up a very important point for roofing asset management.  Roofing proposals that will require higher budgeting approval should be turned in before the winter months and upcoming spring rains.  

Here are some suggestions for a successful fall proposal.

1. Review the warranty documents on the roof and contact the manufacturer or a manufacturer approved roofer to conduct the annual inspection. If you are going to have to pay for an inspection, you might as well get credit for it and potentially reap the benefits of an extended warranty or have the roofer identify cost saving warranty repairs.  This will also be an excellent tool for real estate professionals that are looking to buy, sell or lease the building in the next year.  As buildings and portfolios change hands, a comprehensive roofing assessment with a manufacturer warranty report will help the budgeting process in the next year. 

2. Instruct your roofer to assess the entire roof in the Fall proposal.  If the assessment is comprehensive, then a facility manager can look like a budgeting genius.  The roofer should identify potential expenditures and prioritize the spend by category:  Immediate, 90 days, or annual.  It is important to track the maintenance history of the roof in this pattern.  “Entire roof” includes: exterior walls, interior roof deck, ceilings (stains, drips etc.), roof edges, interior walls, fascia & coping, expansion joints, field of roof membrane condition, penetrations, metal equipment and fixtures, drainage systems, base flashings, HVAC units and all mechanical devices, general roof issues (or marriage proposals!).

3. Partner with your manufacturer and your roofing management company.  Good marriages are based on clear communication and trust.  Partnering with a reputable roofing company and respected manufacturer will enhance the total roof performance and the success of the maintenance budgeting process.  

Manufacturers and Roofers are setting their production calendars for the upcoming year and committing to a project or maintenance schedule in advance will often result in significant savings to the property manager.

RoofConnect is a nationally respected roofing services company.  RoofConnect has successfully managed thousands of proposals and maintenance programs.  Please give us a call!  We would love the opportunity to help you with a Fall inspection and proposal.  

Say "YES" to annual roof maintenance with RoofConnect - It will be a lasting relationship you will not regret!

Guest Blog Contributor:  

Mick Handloser, National Account Manager - South Central Region for RoofConnect
Mick can be reached at (877) 942-5613 or via email mick.handloser(at)

Mick Handloser is a Registered Roof Observer (RRO), and a member of the National Roofing Contractors Association and the Roofing Industry Committee on Weather Issues Inc. He currently manages the accounts in the south-central and southwest U.S. for RoofConnect.

RoofConnect, Liz Cleveland

Thursday, September 13, 2012

Wednesday, September 5, 2012

Insight into a RoofConnect Service Manager

RoofConnect – At your Service!

Craig Rainey, RoofConnect member, Supreme Roofing Systems Service Manager.

Craig Rainey Service Manager at RoofConnect - Supreme RoofingCraig Rainey was born to help people with their roofs. Literally! Craig’s Dad started and still owns Supreme Roofing Systems in Dallas, TX. Craig has been in the roofing business since he was old enough to climb a ladder. A roofing service professional is a special breed, and Craig was clearly bred to do what he does. Here are some insights into the heart and mind of Craig Rainey.

Q: What is scarier to you, climbing up the ladder or coming down?
A: Coming down the ladder.

Q: What is the silliest repair you have seen on a roof?
A: Clay used as pitch pan filler.

Q: Customer service comes in many styles. Are you a Tortoise or a Hare?
A: Tortoise – calm, controlled, and steady finishes the race.

Q: The service industry requires some customer heroics. Who is your favorite superhero?
A: Wolverine.

Q: What is your favorite thing about roofing service?
A: The rush of excitement I get when a weather emergency hits and Supreme, along with RoofConnect, jumps into full throttle!

Q: Do you prefer a lift or a ladder?
A: Ladder.

Q: Customer Service takes great team work. Who is your favorite team?
A: The Alabama Crimson Tide (Craig is a graduate of the University of Alabama.)

Q: What is the most creative solution you have ever seen on a roof?
A: A customer duct taped bubble wrap over his skylights for hail protection.

Q: What is your favorite roofing activity?
A: The initial investigation of the roof.

Q: Who is your favorite TV investigator?
A: The mentalist.

Q: In roofing service, you give the customers what they need. What is your favorite charity?
A: The Wounded Warrior Project. You can never give back enough to those who have put their lives on the line daily for the freedoms we enjoy.

Q: Favorite Rooftop food?
A: Water (Hmm. Funny considering that water leaks are usually what he addresses.)

Q: What famous or historical person would have made a good roofer?
A: Bear Bryant

Q: What is something that you always say in your service department?
A: I'll take care of that!

Q: What is your favorite rooftop movie scene between: Shawshank Redemption, Die Hard, Spiderman, Batman, The Matrix, The Hangover, Sleepless in Seattle, The Crow, or The Departed.
A: Shawshank Redemption

RoofConnect is very proud of our service managers and their crews!  Finding and stopping leaks is what we do best!  Craig Rainey is just one of the reasons that RoofConnect can service your buildings anywhere in America!

Call us 24/7/365 at 877-942-5613.

RoofConnect – At your Service!

RoofConnect, Liz Cleveland