|I am excited to inform you of some recent activity at RoofConnect. There have been some new hires and a few staffing transformations on our team.|
First within our Sales Team, Jim Ash joins us as our National Account Manager in the Western Region. Jim comes to us from one of our members, Columbia Roofing, where he was a Sales and Project Manager. While at Columbia, Jim won the Key Link Award from RoofConnect in 2011 and was a key player in the relationship development of Columbia Roofing as a new RoofConnect member company. We were lucky enough to have a need for Jim at the same time he was considering a relocation from Portland to Northern California for family matters. Jim brings over 30 years of commercial roofing experience and we are excited to have him join our team.
Within our Customer Service Group we have promoted Gina Irvin to Customer Service Manager. You may have worked with Gina in her previous role as our Technical Services Coordinator. We believe Gina will add fresh perspective and a new enthusiasm to our Customer Service team. We are excited about having Gina lead our Customer Service Team as we strive to continuously improve our deliverable to our customers.
Brooke Spears, our veteran Customer Service Representative has been promoted to National Account Project Manager. Brooke has been with RoofConnect for 8 years and was presented with this opportunity to further develop within RoofConnect. We are privileged to have her take on this new challenge and know that her due diligence and follow through will bring us higher success rates on our bid opportunities.
To fill the void created by Brooke's move to Technical Services, we have added Wendy Lites to our team as a Customer Service Representative. In addition to her bachelor's degree in business, she has years of customer service related experience that will be beneficial to the processes established for our clients. We are thrilled to have Wendy as part of the CSR team.
Jeremy Hill has been promoted to Senior Director of Operations. Jeremy has proven himself time and again by being instrumental in the development of work processes for our Customer Service Team, member relations, recruitment of members, along with contractual reviews and legal concerns. In this role, Jeremy has been tasked with the initiative of cultivating our member relationships and strengthening our core for development of our organization as a whole.
Mick Handloser is transitioning from a National Account Manager into a National Business Development Manager. Mick is challenged with targeting new accounts in specific industry segments that we have had difficulties breaking into in the past such as manufacturing, health care & hospitality. Mick is eager to hone in on these targets and create some new opportunities for you and RoofConnect.
Last, but certainly not least, we have hired David Adams as our Senior Director of Business Development. David's 24 years of industry experience makes him a tremendous addition to the RoofConnect team. David’s industry background includes national leadership roles within Centimark & Tremco. He has expertise in cooperative contracts, training teams and new business account development. Mick Handloser will be directed in his new role by David.
RoofConnect, National Roofing Services
RoofConnect, Liz Miller