Wednesday, September 5, 2012

Insight into a RoofConnect Service Manager

RoofConnect – At your Service!


Craig Rainey, RoofConnect member, Supreme Roofing Systems Service Manager.

Craig Rainey Service Manager at RoofConnect - Supreme RoofingCraig Rainey was born to help people with their roofs. Literally! Craig’s Dad started and still owns Supreme Roofing Systems in Dallas, TX. Craig has been in the roofing business since he was old enough to climb a ladder. A roofing service professional is a special breed, and Craig was clearly bred to do what he does. Here are some insights into the heart and mind of Craig Rainey.

Q: What is scarier to you, climbing up the ladder or coming down?
A: Coming down the ladder.

Q: What is the silliest repair you have seen on a roof?
A: Clay used as pitch pan filler.

Q: Customer service comes in many styles. Are you a Tortoise or a Hare?
A: Tortoise – calm, controlled, and steady finishes the race.

Q: The service industry requires some customer heroics. Who is your favorite superhero?
A: Wolverine.

Q: What is your favorite thing about roofing service?
A: The rush of excitement I get when a weather emergency hits and Supreme, along with RoofConnect, jumps into full throttle!

Q: Do you prefer a lift or a ladder?
A: Ladder.

Q: Customer Service takes great team work. Who is your favorite team?
A: The Alabama Crimson Tide (Craig is a graduate of the University of Alabama.)



Q: What is the most creative solution you have ever seen on a roof?
A: A customer duct taped bubble wrap over his skylights for hail protection.

Q: What is your favorite roofing activity?
A: The initial investigation of the roof.

Q: Who is your favorite TV investigator?
A: The mentalist.

Q: In roofing service, you give the customers what they need. What is your favorite charity?
A: The Wounded Warrior Project. You can never give back enough to those who have put their lives on the line daily for the freedoms we enjoy.

Q: Favorite Rooftop food?
A: Water (Hmm. Funny considering that water leaks are usually what he addresses.)

Q: What famous or historical person would have made a good roofer?
A: Bear Bryant

Q: What is something that you always say in your service department?
A: I'll take care of that!

Q: What is your favorite rooftop movie scene between: Shawshank Redemption, Die Hard, Spiderman, Batman, The Matrix, The Hangover, Sleepless in Seattle, The Crow, or The Departed.
A: Shawshank Redemption

RoofConnect is very proud of our service managers and their crews!  Finding and stopping leaks is what we do best!  Craig Rainey is just one of the reasons that RoofConnect can service your buildings anywhere in America!

Call us 24/7/365 at 877-942-5613.

RoofConnect – At your Service!

RoofConnect, Liz Cleveland